Since 1966, we have remained dedicated to the passionate pursuit of truly distinctive quality in the cup, and everything it takes to get there. We are committed to the artisan practice of extraordinary selectivity, roasting by hand in small batches, and ensuring that every bean is meticulously fresh. Simply put, our core belief of uncompromising quality coffees and teas is the inspiration that drives everything we do.
This inspiration is reflected in six Values that ground our culture: Mastery, Authenticity, Passion, Community, Ownership and Growth. These Values apply to all Peet’s employees as part of the leading, gold-standard coffee company: Peet’s Coffee.
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly preparing and serving coffees, teas, and beverages of unequalled quality. The Retail Associate also accurately operates point-of-sales terminals, maintains reliability in attendance, and demonstrates team work and respect in accordance with Peet’s Values.
Ensure customers know they are welcomed and appreciated; understand what they want and help them with what they need.
Clean and Organized
All areas in store are maintained, clean and well organized and reflect the quality of the Peet’s brand.
Consistent delivery of the highest quality coffees, teas, beverages and baked goods in accordance with Peet’s distinguishing quality standards.
Speed of Service
Demonstrate that customers come first by serving them with a sense of urgency.
*This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the District or Store Manager, as necessary.
The Retail Associate role is a part-time, non-exempt position, offering a competitive compensation package commensurate with the level of responsibilities described above. The role receives an employee discount privilege and qualifies for benefits if eligibility requirements are met and maintained.