• Shift Lead - West Portal

    Job Locations US-CA-San Francisco
    Requisition ID
    Job Industry
    Shift Leader
  • Overview

    Since 1966, we have remained dedicated to the passionate pursuit of truly distinctive quality in the cup, and everything it takes to get there. We are committed to the artisan practice of extraordinary selectivity, roasting by hand in small batches, and ensuring that every bean is meticulously fresh. Simply put, our core belief of uncompromising quality coffees and teas is the inspiration that drives everything we do.


    This inspiration is reflected in six Values that ground our culture: Mastery, Authenticity, Passion, Community, Ownership and Growth. These Values apply to all Peet’s employees as part of the leading, gold-standard coffee company: Peet’s Coffee.


    The Shift Lead is a store team member reporting to the Store Manager and/or the Assistant Store Manager and performing to Peet’s Mission by executing the Serve and Manage tenets of the Retail Operating Philosophy (ROP). The Shift Lead is responsible for service excellence and store operations, with a primary focus on the Manage tenet of the ROP. The Shift Lead is responsible for inventory control, promotion execution and visual merchandising, store opening, closing and daily operations, equipment maintenance as well as directing store teams to complete tasks and provide superior customer service.



    • Model customer engagement by providing personalized superior customer service.
    • Demonstrate pride of the store by completing cleaning, stocking, and organizing tasks. When acting as the Service Leader, assign and ensure completion of cleaning tasks for each service role as well as weekly cleaning and organization tasks.
    • Prepare and serve handcrafted bar drinks and brew and serve coffee and tea. When acting as the Service Leader, provide consistent feedback to team members on bar drink quality and presentation and ensure all coffee and tea are fresh and properly rotated.
    • When acting as the Service Leader, deploy service roles in response to changing service needs and according to deployment principles and oversee break schedule.
    • Model effective, appropriate communication with customers and coworkers and use to de- escalate and resolve conflict.



    • Execute quality store openings and closings, following all necessary procedures, including adherence to safety and security guidelines.
    • Act as Cash Controller, ensuring the accuracy, completion, and reconciliation of all financial transactions and operate point-of-sale terminals according to the Cash Handling Guidelines.
    • Troubleshoot common store equipment problems and initiate service and repair requests, as necessary and within a timely manner.
    • Perform inventory control tasks, including receiving, counting, and ordering product to ensure enough stock is on hand to meet customer demands and to control costs and waste.
    • Contribute to building sales by effectively executing marketing promotions and visual merchandising as well as by understanding customers’ hardware needs and suggesting products to meet those needs.
    • Communicate essential information to management team in a clear and timely manner.


    The Ideal Candidate will:

    • Consistently demonstrate performance that embodies Peet’s Vision, Mission and Values.
    • Have one year previous experience working in a supervisory role with cash handling responsibility in the service or food industry or equivalent related experience and training.
    • Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality. 
    • Carry themselves professionally, be agile and maintain composure in a fast-paced environment.
    • Have strong time-management and delegation skills.
    • Possess good problem-solving skills and sound judgment. 
    • Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
    • Be extremely reliable and punctual.
    • Have the ability to perform various physical tasks during the work shift.


    What Benefits do Shift Leads Receive?


    At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. That’s one of the reasons we offer the following benefits:


    • Full medical, dental and vision insurance to employees who work 21 or more hours per week (following completion of 500 hours of work)
    • 401(k) plan, with matching (must be 18 years or older to qualify) 
    • Paid vacation (accrual following completion of 500 hours of work)
    • Flexible schedule
    • Free coffee and fresh baked goods as well as an employee discount 
    • College tuition reimbursement program through Oregon State Ecampus 
    • Opportunities for growth and advancement. Shift Leaders receive a pay increase after becoming a certified Barista.


    Our Commitment to the Community
    Beyond Coffee, Peetniks are passionate supporters of our community and serving our local communities doesn’t stop at the counter. Peet's employees take pride in supporting the neighborhoods where they live and work, thorough holiday donation programs and supporting non-profits at home and globally. We believe that Coffee thrives where people do. We support the communities where our beans are
    grown, lending hands and knowledge to make life and coffee better.


    Peet’s is proud to be an Equal Opportunity Employer.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    For more information about our craft and who we are please visit our website.
    We look forward to hearing from you!



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