• Coffeebar Manager Partner - Napa

    Job Locations US-CA-Napa
    Requisition ID
    Job Industry
    Retail Managers
  • Overview

    About Peet’s Coffee

    Since 1966, our Peetniks have journeyed in the pursuit of better – a better blend, a better cup of coffee, a better experience for our customers.  Our goal has been to offer the best coffees in the world, without compromise.  Collectively, we foster a culture based on authenticity that inspires people to unleash their unique, personal passions and expertise toward achieving our vision and mission.  Our coffeebar Peetniks are passionate about our customers, our coffee and our culture. It takes talent and dedication from hundreds of Peetniks to make a single cup of Peet's coffee.  Join us!


    Manager Partner: Core Purpose

    The Manager Partner’s core purpose is to drive business performance in our highest volume stores by leading a team of Peetniks to deliver upon Peet’s service, quality and operational standards while achieving financial targets in all aspects of the coffeebar. 


    The Manager Partner drives for results by looking inside and outside their four walls for opportunities to improve, enabling growth for their store and district team and Peet’s business. Manager Partners are able to develop and create strategy, sales opportunities, use their judgment/discretion in making decisions regarding the operations and goals.


    In addition to modeling Peet’s culture and values while driving performance and following policies and procedures, principal responsibilities include, but are not limited to:

    • Leadership:
      • Creating compelling long-term development plans and career opportunities for direct reports and high performing future leaders.
      • Hire, build, inspire and retain a high-performing team by leading all aspects of talent management and retention within the coffeebar, including recruiting and hiring, daily coaching and feedback, training and employee development, succession planning, recognition and performance management.
      • Ensure placement of right people in the right roles
      • Create a great work environment for employees by leading and reinforcing our values and by establishing positive, productive relationships within all parts of the organization.
      • Develop and foster effective relationships and partnerships within the local community to build strong engagement, outreach and marketing opportunities.
    • Ownership:
      • Act as a leader in the district, setting an example and partnering with the DL to lead initiatives that support a change in operations or results in the district.
      • Use sound judgement to effectively allocate and manage resources, such as labor and inventory.
      • Lead an environment of an exceptional customer service experience in the store and within the district including friendliness, cleanliness, speed of service and drink quality
      • Oversee the execution of all operations within the coffeebar, ensuring the daily overseeing of operating standards in alignment with Peet’s Playbook.
      • Oversee the cleanliness, organization, maintenance and attractiveness of the coffeebar’s interior and exterior and ensure the coffeebar meets all internal and external health and safety standards every day.
      • Lead the execution of product and brand initiatives
      • Ensure appropriate daily staffing levels by scheduling employees and planning the deployment of staff, utilizing Peet’s Playbook and tools to ensure effective teamwork and service, speed and productivity goals are met.
      • Own inventory effectively through appropriate PAR-setting, ordering, receiving and counts.
      • Own all operating directions such as retail initiatives, marketing promotions, community or customer programs and merchandising or visual directives.
      • Protect coffeebar assets, employees and facilities by ensuring compliance by all team members with Peet’s policies and procedures for safety, health, security, maintenance, cash handling and food safety, as well as all Peet’s operational guidelines and standards. Maintain current and accurate business, operations, legal, timekeeping and personnel records.
      • Lead effective communication routines within the coffeebar management team and ensure company communications are cascaded as appropriate to all coffeebar team members.
    • Results:
      • Develop and lead coffeebar business plans to deliver results.
      • Deliver positive financial and operational results by achieving targets on the Balanced Scorecard and profitability goals on the coffeebar’s P&L.
      • Review financial and operational reporting to determine sales and cost control opportunities.
      • Build and maintain a working knowledge of the trade area to drive sales.
    • Key Competencies:
      • Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment that are perceived to be accurate when evaluated over time.
      • Dealing with Ambiguity: Open to change and learns quickly when facing new and unfamiliar tasks or challenges.
      • Managing and Measuring Performance: Clearly assigns responsibility for tasks; sets clear objectives and measures; monitors process, progress and results.
      • Drive for Results: Consistently achieve results, even under tough circumstances.
      • Build Effective Teams: Build a high-performing team to deliver on the common goal of retail excellence.


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  Job responsibilities can change according to the operational needs of the business.


    The Ideal Candidate will:

    • Have at least three years previous management or business ownership experience within the premium service or food industry or equivalent related experience and training.
    • Have experience leading a financial business and with the technical and functional skills to drive a profitable district P&L.
    • Carry a friendly, energetic, personable demeanor and have demonstrated ability to lead and inspire passion for excellent customer service in a customer-first and quality-focused environment.
    • Be a great communicator with experience coaching, training and developing others.
    • Have demonstrated ability to build and inspire high-performing teams.
    • Be results-driven with a proven ability of developing and leading strategies to hit targets and goals, while maintaining efficient operations and standards.
    • Perform various physical tasks during the work shift.


    What Benefits do Store Managers Receive?


    At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. That’s one of the reasons we offer the following benefits:

    • Full medical, dental and vision insurance 
    • 401(k) plan, with generous matching
    • Full medical, dental and vision insurance
    • Paid holidays
    • Vacation and sick leave benefits
    • Bonus program
    • Free coffee and fresh baked goods as well as an employee discount 
    • College tuition reimbursement program through Oregon State University Ecampus 
    • Opportunities for growth and advancement


    Our Commitment to the Community
    Beyond Coffee, Peetniks are passionate supporters of our community and serving our local communities doesn’t stop at the counter. Peet's employees take pride in supporting the neighborhoods where they live and work thorough holiday donation programs and supporting non-profits at home and globally. We believe that Coffee thrives where people do. We support the communities where our beans are
    grown, lending hands and knowledge to make life and coffee better.


    Peet’s is proud to be an Equal Opportunity Employer
    For more information about our craft and who we are please visit our website.
    We look forward to hearing from you!


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